Contact Us
We're here to help! At Sportaza, we pride ourselves on providing top-notch support and assistance whenever you need it. Whether you have a question about our games, need help with an account issue, or want to report a problem, our dedicated team is available to assist you.
Availability and Hours of Operation
Our customer support team is available 24/7 via live chat, allowing you to get in touch at your convenience. If you prefer email, we'll respond as soon as possible during business hours. For more complex or sensitive issues, please contact our dedicated support team by filling out the form below.
Live Chat Support
Our live chat service is available 24/7 and allows for instant communication with one of our friendly support agents. Simply click on the 'Live Chat' button at the bottom right corner of your screen to get started.
Email Support
If you prefer email, please use our dedicated contact form below or reach out directly using our email. Our team will respond as soon as possible during business hours (Monday - Friday, 9:00 am - 5:00 pm CET).
Help Centre and FAQs
We've put together an extensive Help Centre filled with guides, tutorials, and frequently asked questions to help you navigate our platform. You can access it here:
If you still have a question or issue not covered in the FAQ section, please don't hesitate to reach out.
Verification and Account-Help Support
For verification-related issues or account problems, please contact our dedicated support team via live chat or email.
Responsible Gambling Assistance
If you're struggling with your gambling habits or want advice on responsible gaming practices, we encourage you to visit our Responsible Gaming page:
Additionally, you can reach out directly for guidance and support.
Technical Support
For any technical issues related to software, hardware, or connectivity problems, please contact our dedicated tech support team via live chat or email using our email.
Complaint or Dispute Guidance
If you feel that we've made an error or have a complaint about your experience with Sportaza, please reach out to us directly. We take all complaints seriously and will do our best to resolve the issue promptly.
Response Expectations
We strive to respond as soon as possible to every message received via live chat or email within business hours (Monday - Friday, 9:00 am - 5:00 pm CET). If you have an urgent matter that requires immediate attention outside these hours, please don't hesitate to contact us and we'll do our best to assist.
Multilingual Support
While our support team is primarily based in English-speaking countries, we offer support in multiple languages. Please feel free to reach out using the language you prefer, and one of our multilingual support agents will be happy to help.
Preferred Contact Methods
We recommend contacting us via live chat for most issues as this allows for instant communication and response times are significantly faster. If your issue requires more detailed discussion or email is preferred by you, please don't hesitate to use the contact form above.
Communication Workflow
To ensure efficient handling of your query or concern, our dedicated support team will work closely with you throughout the process. Please note that for security reasons and data protection regulations, we may request verification information before assisting you further.
Self-Service Help Options
You can also find helpful resources in our:
These sections provide valuable self-service support options to address most of your concerns.
